Refund policy

Return and Complaint Policy

At CasaNookDecor, we sell posters and framed reproductions – physical products shipped via courier or to a parcel locker. Below you will find our return and complaint policies.

1. Returns and Withdrawal from the Agreement

Right to Withdraw from the Agreement (14 Days)

As a Consumer, you have the right to withdraw from the agreement within 14 calendar days from the date of receipt of the shipment, without providing a reason.

Return Conditions:

  • The product must be in original packaging, undamaged, and complete.
  • Posters must not show signs of use (e.g., scratches, frame damage, missing hanger).
  • The 14-day period starts from the day the shipment is delivered.

How to Make a Return:

  1. Email us at info@casanookdecor.com with your withdrawal information (order number, purchase date, product name).
  2. You will receive confirmation and an address for returning the package.
  3. Carefully package the product (preferably in the original packaging) and send it to the provided address.
  4. Refunds will be processed within 14 days of receiving the returned item.

Return Shipping Costs:

  • The cost of returning the product is borne by the Buyer.
  • We will refund the full amount for the product and the cost of the original shipping (using the cheapest available method).
  • Refunds will be processed using the same payment method you used for the purchase.

Complaints for Physical Products

If the product you received is damaged, incomplete, or not as described (e.g., damaged frame, missing poster, visible printing defects), you have the right to file a complaint.

How to Submit a Complaint:

  1. Email info@casanookdecor.com – describe the issue and attach photos of the damage.
  2. Provide your order number and purchase date.
  3. We will respond within 14 days (usually much sooner).

Your Rights:

  • Exchange for a new, undamaged product (free of charge, including shipping costs).
  • Repair – if the defect is fixable.
  • Price Reduction – if you accept the product with a defect.
  • Refund – if exchange or repair is not possible, or the defect is significant.

In the case of an accepted complaint, the Seller covers the return shipping costs.

The seller's liability for the compliance of the physical product with the agreement is 2 years from the date of delivery.

2. Contact for Returns and Complaints

📩 Email: info@casanookdecor.com (recommended channel – response within 1–2 business days)

📞 Phone: +48 696 997 228

📮 Correspondence Address: Jubsoft Piotr Zięba, ul. Małomicka 13a, 54-079 Wrocław

In the subject line, please write “Return – [Your Last Name]” or “Complaint – [Product Name]”.

3. Summary of Important Terms

14 days Time to withdraw from the agreement (return) without providing a reason
14 days Time for a refund from the receipt of the returned item
2 years Period of the seller's liability for product compliance with the agreement
14 days Time to respond to a complaint

Company Information

Jubsoft Piotr Zięba
ul. Małomicka 13a, 54-079 Wrocław, Poland
NIP: PL7692060966 • REGON: 101028902