Terms of service

Terms and Conditions of CasaNookDecor Online Store

These Terms and Conditions outline the rules for using the CasaNookDecor online store available at casanookdecor.com and the conditions for entering into and executing sales agreements for physical products (posters and wall reproductions).

§1. General Provisions

  • The owner and administrator of the Store is Jubsoft Piotr Zięba, ul. Małomicka 13a, 54-079 Wrocław, NIP: PL7692060966, REGON: 101028902 (hereinafter referred to as the Seller).
  • Contact with the Seller: email info@casanookdecor.com, phone +48 696 997 228.
  • The Store conducts retail sales of physical products – posters and reproductions printed on demand – in the territory of the Republic of Poland, the European Union countries listed in the Shipping Policy, and the United States.
  • Prices in the Store are presented in the currency applicable to the delivery country (Polish złoty for Poland, euro for eurozone countries, US dollars for the United States) and include VAT (gross prices).

§2. Definitions

  • Customer – a natural person, legal entity, or organizational unit placing an order in the Store.
  • Consumer – a Customer who is a natural person making a purchase not directly related to their business or professional activity.
  • Product – a poster or reproduction that is a physical item, printed on demand and shipped to the Customer.
  • Sales Agreement – an agreement concluded at a distance between the Customer and the Seller through the Store, the subject of which is the Products.

§3. Technical Requirements

To use the Store, you need: a device with internet access and an up-to-date browser (e.g., Chrome, Firefox, Safari, Edge) and an active email account (to receive order confirmations).

§4. Product Information

The Seller strives to ensure that the information presented in the Store (descriptions, photos, available sizes) is accurate and reliable. Product images are for illustrative purposes – due to differences in monitor settings, actual print colors may vary slightly from those displayed on the screen. Each Product is printed on demand in premium quality.

§5. Placing an Order

  1. The Customer selects a Product (and size, if available) and adds it to the cart by clicking the “Add to Cart” button.
  2. In the cart, the Customer verifies the order, provides necessary information for processing and shipping (address, contact details), and selects the delivery and payment method.
  3. Placing an order occurs after clicking the button to finalize the purchase with a payment obligation. At this moment, the Sales Agreement is concluded.
  4. After placing the order, the Customer receives a confirmation of order acceptance along with its details at the provided email address.

§6. Payments

The currently available form of payment is online electronic payment via the Przelewy24 operator (quick transfers, BLIK, credit card). The Store does not offer cash on delivery or deferred payment terms. Order processing begins after payment is confirmed.

§7. Order Fulfillment and Delivery

  • Processing time: 1–2 business days from payment confirmation (printing on demand + shipment dispatch).
  • Delivery methods, their costs and free-shipping thresholds are set out in the Shipping Policy; they are presented to the Customer in the cart before placing the order.
  • Each shipment is carefully secured (a rigid tube or a stiffened envelope). After dispatch, the Customer receives an email with a tracking number.

§8. Right of Withdrawal from the Agreement (Returns)

A Consumer (and an entrepreneur with consumer rights) may withdraw from the Sales Agreement within 14 calendar days from the date of receipt of the shipment, without providing a reason, in accordance with the Consumer Rights Act of May 30, 2014.

How to withdraw:

  1. Send a withdrawal statement to info@casanookdecor.com (include your order number, purchase date, and product name).
  2. You will receive confirmation and the address for returning the package.
  3. Return the Product in unchanged condition (original packaging, no signs of use) within 14 days of submitting the statement.

Costs and Refunds: the cost of returning the Product is borne by the Customer. The Seller will refund the full amount for the Product and the cost of the original delivery (up to the cost of the cheapest available method) within 14 days of receiving the withdrawal statement, using the same payment method used for the purchase. The Seller may withhold the refund until the returned goods are received.

Exception: the right of withdrawal does not apply to Products made according to the Consumer's individual specifications or personalized (art. 38 point 3 of the Consumer Rights Act). Standard posters and reproductions from the Store's catalog are not personalized products – they are fully covered by the right of withdrawal.

§9. Complaints (Non-conformity of Goods with the Agreement)

The Seller is obliged to deliver a Product that is in accordance with the agreement. If the Product is damaged, incomplete, or not as described (e.g., damaged shipment, visible printing defects), the Consumer has the right to file a complaint.

How to file a complaint: write to info@casanookdecor.com, describe the problem and attach photos, include your order number and purchase date. The Seller will respond to the complaint within 14 days.

Consumer Rights: exchange for a new, undamaged Product; repair; price reduction; and if the defect is significant or repair/exchange is impossible – a refund. In the case of an accepted complaint, the Seller covers the costs of return shipping. The Seller's liability for the conformity of the Product with the agreement is 2 years from the date of delivery.

§10. Out-of-Court Dispute Resolution

The Consumer has the option to use out-of-court methods for resolving complaints and pursuing claims, including through the European Commission's ODR platform available at ec.europa.eu/consumers/odr, as well as before the relevant Provincial Inspectorate of Trade Inspection or the district (municipal) consumer ombudsman. Using these procedures is voluntary.

§11. Personal Data

The administrator of Customers' personal data is the Seller. Data is processed for the purpose of order fulfillment, complaint handling, and contact, in accordance with the Privacy Policy.

§12. Intellectual Property

The content of the Store (texts, graphics, logos, photos) and poster designs are protected by copyright. Purchasing a Product means acquiring a physical item for personal use and does not transfer copyright to the presented design nor entitle to its commercial use or reproduction.

§13. Final Provisions

  • In matters not regulated by these Terms and Conditions, Polish law applies, particularly the Civil Code and the Consumer Rights Act.
  • The Seller reserves the right to change the Terms and Conditions for important reasons; the Terms and Conditions in force on the date of order placement apply to orders placed before the change.

Company Information

Jubsoft Piotr Zięba
ul. Małomicka 13a, 54-079 Wrocław, Poland
NIP: PL7692060966 • REGON: 101028902